Gülhaz Turizm Gıda LTD ŞTI
Gülhaz Turizm Gıda LTD STI Address: Kadın Deniz Mah Yüksel Yalova Cad. 21.Sokak No:9/A Kuşadası / Aydın Phone: 0256 613 0334 E-mail: info@silvertowerresidence.com ARTICLE 1 - PARTIES: This agreement (the “Agreement”) refers to the Sea of Women on one side. Rise Up Yalova Cad. 21.Resident at Sokak No:9/A Kuşadası / Aydın, Gülhaz Turizm Gıda LTD STI (hereinafter referred to as “SILVER TOWER RESIDENCE FAMILY SUIT HOTEL” or “Hotel”. ) and the customer (hereinafter referred to as the “customer”), who made a reservation using the system on the other side, entered and confirmed all personal information, agreed to the following terms in advance, had a computer IP number and name, surname, hometown, phone number, e-mail information on the booking form, signed in accordance with the terms and conditions set out below. Dec. ARTICLE 2- SUBJECT: Business This contract includes the Customer's reservation within the framework of the purchase of products / services through the hotel within the framework of the conditions described below. ARTICLE 3- CONTRACT PRICE AND PAY: 3.1. VAT is included in the contract price. 3.2. Hotel overnight accommodation prices and other extras are set in the system and can be paid in the preferred currency, taxes are included in these prices. 3.3. The contract price includes all the services specified in the reservation. Unspecified services and additional products and services to be purchased at the hotel are subject to a separate fee. These extras are paid at the hotel check-out. 3.4. The customer who buys a Discounted Product or a Promotional Product is obliged to pay the full service fee at the time of making the reservation. The reservation will not be finalized until the full payment is paid. 3.5 From abroad www.silvertowerresidence.com customers who make reservations through the broker pay for their reservations on a foreign currency basis. Invoices are issued as foreign currency equivalent to TL from the TCM bank foreign exchange sales rate on the day of departure after the accommodation is realized. 3.6. www.silvertowerresidence.com confirmation-invoice delivery for reservations made from SILVER TOWER RESIDENCE FAMILY SUIT is made by the HOTEL Reservation department as follows: 3.8.In case of a price increase in the contract price, in addition, the difference will not be requested from the customer, and there is no refund of discounts called action by the facility to the customer. Dec. 3.9. For refunds that need to be paid, payment is made to the credit card used for the reservation or to the customer's bank account within 30 days. ARTICLE 4 - APPLICATION: 4.1. It is forbidden to enter the premises with items that smell, flow, have flammable or explosive qualities or cause discomfort to the environment, as well as cutters, piercers and firearms, unless written permission is obtained from the hotel manager. 4.2. The rules and information including the check-in and check-out times of the hotel are published on the room detail pages of the website. 4 3. The Customer accepts in advance that he is responsible for the damages caused to the fixtures in the hotel or the fixtures in the common areas during the stay and therefore for the elimination of the damages. 4.4. The customer knows that he can smoke on the balcony only in rooms with a balcony, there will be no smoking in rooms without a balcony, and he accepts in advance that he is obliged to compensate for damages that may occur otherwise. ARTICLE 5 -DURATION OF STAY AND CANCELLATION / REFUND / AMENDMENT CONDITIONS 5.1. The customer will make an accommodation between the dates he has made a reservation.Dec. If the customer wants to extend the stay period, he/she makes his/her request to the hotel no later than 1 day before the departure date. If the hotel has a suitable room available, the stay period is extended after the customer has paid the current prices. Otherwise, the customer accepts in advance that he/she has to leave the Hotel at 12:00 at the end of the booking date. 5.2 SILVER TOWER RESIDENCE FAMILY SUIT HOTEL may partially/completely change or cancel the reservation before the start of the service or during the service for a reason not caused by the customer. The customer may accept these changes or accept another alternative service offered by SILVER TOWER RESIDENCE FAMILY SUIT HOTEL. If the customer does not accept the changes, he/she has the right to cancel his/her reservation and receive a refund of the full fee he/she paid under the contract. 5.3. If the customer requests cancellation up to 2 days before the date of check-in to the hotel, there will be a free cancellation and a 1-night room fee will be charged for reservations that are not notified on time of cancellation. The customer accepts in advance that the fee will not be canceled for non-refundable reservations; in these cases, it will not be valid if the customer requests cancellation. 5.4. Paid by the customer in case of customer's request for the modification of the service, provided that this modification is Decently approved by Silver Tower Residence Family Suite Hotel, if there is a price difference between the service received before and the service requested by Silver Tower Residence Family Suite Hotel, the customer must pay the difference to SILVER TOWER RESIDENCE FAMILY SUITE HOTEL immediately upon acceptance of the modification request. The customer must pay the difference to SILVER TOWER RESIDENCE FAMILY SUITE HOTEL immediately upon acceptance of the modification request. Dec. 5.5. Paid paid expenses arising from mandatory taxes, fees and similar legal obligations, as well as the costs that can be paid and documented to third parties and non-refundable fees, the customer's request for cancellation of the reservation is accepted provided that he or his first-degree relatives certify the 10-day disability of regular work coinciding with the period of stay, with an official report to be received from a Full-Fledged State Hospital or in case of death, the price paid by the customer is refunded to him, except for the costs that can be paid and documented to third parties and are not refundable. In this case, the report and documents will be submitted before the start of the service. SILVER TOWER RESIDENCE FAMILY SUIT HOTEL has the right to cancel all reservations and services made on behalf of the customer after 24 hours if the customer does not notify in writing that he will participate in the accommodation service that he has missed the start of. In such cancellations, no refund of any fee will be made to the customer. ARTICLE 6- FORCE MAJEURE: 6.1. The Hotel cannot be held responsible for the lack or inability to provide hotel service due to reasons such as natural disasters, social events, international relations, technical Deceptions, strikes and protests that may occur between, at the beginning or before the dates of Hotel reservation specified in this agreement. ARTICLE- 7 OTHER PROVISIONS: 7.1 This agreement relates exclusively to the hotel reservation, and the facility fulfills its contractual obligation by making the customer's final reservation within its structure and confirming the reservation after receiving the customer's final reservation request and signing this agreement. In the presence of any problems related to the hotel, the customer accepts and undertakes that he will apply only to the accommodation facility operator for changes or deficiencies that will arise during the stay. 7.2. If the customer complains about any situation during the stay, he agrees not to request any compensation or refund of fees in case he uses the service partially or to the end. 7.3 It is the duty of care of the bona fide customer to inform the authority in writing about the issues that the customer complains about during the performance of the service. Although the customer is complaining, using the service to the fullest without notifying the facility authorities eliminates his rights such as substitution service and refund of fees related to the complaint issues. 7.4. The customer can get all kinds of information about the hotel from the website ( www.silvertowerresidence.com ) and accepts that he approved this agreement electronically by reading it after receiving it by phone. The information provided to him will be the basis for complaints that will arise due to the lack of service he receives at the hotel and the defective goods. 7.5. Even if the customer could not sign this hotel reservation agreement for any reason, he/she has learned about these terms of the agreement through the website, advertisements or e-mail sent to the specified e-mail address and is deemed to have accepted the terms of the agreement. 7.6. If there is a conflict between the copy of the contract remaining with the customer and the copy remaining at the hotel, the records of the copies remaining at the hotel will be taken as Dec. All kinds of e-mails, fax messages between the parties will be considered as evidence of the Dec, and company records will be the basis. The parties have agreed that their notified addresses and phones are addresses and phones useful for all kinds of communication and communication, and they agree that all kinds of notifications and notifications to be made to the notified addresses and phones will be made to them unless written notification of any changes to these addresses and phones is made to the other party. 7.7. If the customer wishes, he/she can take out insurance for the costs of returning to the departure point in case of an accident and illness, as well as for the damage caused by any accident and treatment costs before the accommodation service starts. 7.8. Identity and age checks are carried out at the entrance to the facility. If there is a difference due to incorrect or incomplete Decertification notifications, it will be charged by the hotel at the time of check-in. (all guests over the age of 11 are considered adults). 7.9. In addition to the price increases for the early booking period and/or all periods (except for Deceptions caused by the system), the difference is not requested from the customer, and there is no refund for discounts called action by the facility.
ARTICLE - 8: PROTECTION OF PERSONAL DATA:
8.1. name, surname, e-mail information, gender information, hometown information, financial data, IP information, etc. belonging to the Customer, which can be defined as personal data within the scope of the Personal Data Protection Law No. 6698. informations;
Paying Decrees, providing products and services, developing products and services, solving systemic problems, performing payment transactions, updating customer information and managing and maintaining accommodation/reservations For the purpose of fulfilling distance sales contracts and other contracts established between the Hotel and the Customer, and 3. it can be processed by the Hotel, Hotel affiliates and third parties and/or organizations, stored in written/magnetic archives, used, updated, shared, transferred and processed with other copies in order to ensure that technical and other similar functions of persons are performed on behalf of the Hotel..
8.2. The necessary measures for the security of the information and transactions entered by the Customer on the Website have been taken in the Hotel's own system infrastructure to the extent of today's technical capabilities, according to the nature of the information and transaction. However, since the information in question is entered from the customer's devices, it is the customer's responsibility to take the necessary measures, including those related to viruses and similar harmful applications, to ensure that they are protected by the customer and cannot be accessed by unrelated people.
8.3. The hotel may contact the customer through the specified communication channels and request that data usage-processing and/or communications be stopped at any time. According to the Customer's explicit notification on this issue, personal data transactions and/or communications to the party are stopped within the legal maximum period; in addition, if he wishes, his information, except for those that are legally required and/or possible to be stored, is deleted from the data recording system or anonymized in such a way that his identity is not obvious. If the Customer wishes, the transactions related to the processing of his personal data, the persons to whom it is transferred, correction if incomplete or incorrect, notification of the corrected information to the relevant third parties, deletion or destruction of data, objection to the occurrence of a result against him by analyzing with automatic systems, correction in case of damage due to illegal processing of data can always apply to the Hotel and receive information. These applications will be examined and returned to the customer within the legal period within the periods stipulated in the legislation.
ARTICLE 9 - SETTLEMENT OF DISPUTES:
In the implementation of this Distance Sales Agreement, Consumer Arbitration Committees and Consumer Courts at the place where the Buyer purchased the Goods or Services and where he/she resides are authorized up to the value announced by the Ministry of Commerce. The 68th of the Law No. 6502 on Consumer Protection. Article 1. district / provincial consumer arbitration committees are authorized for consumer requests in accordance with the lower and upper limits specified in the paragraph.
ARTICLE 10 - ENTRY INTO FORCE:
this Agreement, consisting of 10 (ten) articles, has been concluded and entered into force by reading by the Parties, being approved by the customer electronically on the date of booking/ paying.
Silver Tower Residence